Customer Letters

wayne-floeck

Mr. Imperato,

Here are three pictures taken the evening I gave the boys their rifles. The young man on the right is Chad Sullivan. He is 27 and the first to be an Eagle. The young man next to him is his brother Eric Sullivan he was second to become an Eagle. He is 24.The young man on the far left is theri cousin Jake Brewer. He is 22. They were all 18 when they became Eagle Scouts. The first Picture is when they first knew what they were getting. The second picture was taken a few minutes later, notice the smiles. The third picture was a little later. The family wanted me in the picture. I wish I had been dressed better. The evening was a great success. I gave them their rifles in serial number order. I want to thank you again for all you help with this project.
My grandsons were overwhelmed with the sight of the rifles. They had no idea what was happening. GREAT EVENING.

Thanks again.

Wayne Floeck

Anthony,

Thanks so much for your help and quick response. Not only does your company make a fine firearm, but you have confirmed what so many people online were saying: that your company also has great customer service! It seems that a lot of other American companies could learn something from the way your company conducts business. Thank you again and keep up the good work!

Todd Korup Port Washington, WI

I have a Henry Big Boy lever action 44 mag. LOVE IT

Mark Mangini Escalon, CA

Dear Mr. Imperato and Henry Repeating Arms,

I recently purchased your Henry Lever Action .22 Octagon Frontier rifle, and I have to say I could not be more pleased with my purchase. The smooth action, balanced weight and classic design set the standards for .22 rifles. I own several other .22 rifles, but yours quickly took over and now places first on my list in every category. You truly make an outstanding product.

These days, many people unfortunately believe that, as long as product costs stay down, customer service can be neglected or outsourced. I am proud to purchase from a company who doesn’t succumb to this philosophy. Customer service is a defining characteristic of a company and helps to solidify a relationship of trust with customers. Henry Repeating Arms understands this, and it’s refreshing to know that there are companies out there that still care about the customer before and after they buy a product.

I think our country is fortunate to have your company set such an example, all while delivering top-quality firearms at very affordable prices. So, I guess what I’m trying to say is…Thank you!

Respectfully,

Ben Jester


jay-sarason

Anthony, here is a photo of our Honor Guard after a practice session for our officers. The Rifles are a big hit and get plenty of attention from the spectators. Our Honor Guard posts colors at ceremonial events and services for fallen officers. Your firearms make quite a statement and give us the most admired wildlife enforcement unit in the US. Thank you for your support to our shooting and hunting heritage.

I will be retiring after 30 years as a Colorado Game Warden, so Eric Harper will be a contact for our agency and continue to forward photos of our guard and the Henry Big Bores in service.

Sincerely,

Jay Sarason Chief of Law Enforcement / Colorado Division of Wildlife Colorado

I used to think the lever action old cowboy guns were boring so i bought guns like AR 15’s. When i held a henry up close I saw how it was a beautiful wood stock and super smooth so I went on ur website and read all the customer letters and the history of ur rifles, Now my Henry is my favorite of all of my guns. Thank you for making such a great quality gun thats so affordable! I’ll be looking to buy 1 Henry of each caliber eventually.

Joe Gottschall Table Rock, NE

Thanks, I own a .22 golden boy!!! What a wonderful rifle!!!! Accurate, smooth action, a pleasure to shoot. By far the best .22 I have ever owned.

Jim Dancho Tucson, AZ


don-cadden

You have one HAPPY CUSTOMER!!! I picked up my Henry Frontier .22 Mag and my Mare’s Leg from my dealer today. The wood on the mag is beautiful, and I’ll be popping some prairie dogs with it soon. The Mare’s Leg was the unexpected treat. Serial # 0002 ! I’m beside myself, and the guys at the gun shop were turning green with envy and starting to make offers if I’d sell it. I’ve never experienced customer service like yours. Please call on me if you need any customer testimonials in the future. And besides all that, my old Henry .22 lever gun I’ve had for years shoots great.

Kindest regards,

Don Cadden Life Member NRA Alpine, TX

I have owned a Hery 22 long rifle for about 6 years. I believe these are the best arms around. Quality is far superior to all others brands that malfunction when you are out practice shooting. The weapon I have will be handed down to my granson who is 6 years old at this time. Thank you for taking pride in the manufacture of these high quility weapons.

Respectfully submitted,

Robert I. Sanchez Los Lunas, NM

Mr. Imperato,

First let me say that I am thoroughly impressed and satisfied with my Big Boy .44. More on that when my Henry and I have become better acquainted.

I was equally impressed with one of your dealers, Mr. Jeff Haas of E-Z Pawn and Gun in Clarksville, Arkansas. He has earned my respect and trust as a firearms dealer with his knowledge and fast, friendly service. I ordered it on Monday and received it that same week on Thursday. My next new firearms purchase will, without a doubt, be from him.

Thanks again for producing such an outstanding “American Made” product and also for the reputable dealers that represent your products.

Sincerely, A proud Henry owner,

Gary Halsey